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The Kindly Blog

Get proven conversational strategies, industry insights, and product updates
Conversational AI Platform: Features, Benefits & How to Choose
Strategy & Insights
Conversational AI Platform: Features, Benefits & How to Choose
October 12, 2026
18
minutes
Customer Support
What Is Conversational IVR? The Ops Leader's Guide to Modernizing Your Phone Channel
September 25, 2026
16
minutes
Strategy & Insights
Agentic AI Use Cases: 15+ Real-World Examples by Industry
September 24, 2026
11
minutes
All
Conversion Optimization
Customer Support
Ecommerce and Retail
Industry-Specific
News
Product and Techonolgy
Strategy and Insights
Understanding Trust in Chatbots: A Four-Stage Journey
Strategy & Insights
Understanding Trust in Chatbots: A Four-Stage Journey
May 15, 2025
3
minutes
How to build trust between chatbots and their users
Strategy & Insights
How to build trust between chatbots and their users
December 12, 2024
3
minutes
Kindly and Posten Bring Announce Strategic Partnership to Enhance Customer Communication with AI Chatbot Technology
News
Kindly and Posten Bring Announce Strategic Partnership to Enhance Customer Communication with AI Chatbot Technology
October 24, 2024
2
minutes
Unisport partners with Kindly to Improve Customer Support
Customer Support
Unisport partners with Kindly to Improve Customer Support
November 8, 2023
2
minutes
How To Create A Guided Conversation Chatbot Framework
Customer Support
How To Create A Guided Conversation Chatbot Framework
April 23, 2020
3
minutes
How to Use Chatbots to Improve Your Customer Experience
Strategy & Insights
How to Use Chatbots to Improve Your Customer Experience
April 30, 2020
3
minutes
How to Improve Customer Service in Your E-Commerce Business
E-commerce & Retail
How to Improve Customer Service in Your E-Commerce Business
June 25, 2020
4
minutes
How Artificial Intelligence Tools Improve the Online Shopping Experience
Product & Technology
How Artificial Intelligence Tools Improve the Online Shopping Experience
June 25, 2020
4
minutes
How Will Customer Service Change in the Future?
Industry-specific
How Will Customer Service Change in the Future?
July 6, 2020
3
minutes
Our New Mission: Give Your Customers a Better Experience
News
Our New Mission: Give Your Customers a Better Experience
July 7, 2020
2
minutes
Top 10 Reasons Why Chatbots Are the Future of Marketing
Strategy & Insights
Top 10 Reasons Why Chatbots Are the Future of Marketing
October 14, 2020
3
minutes
New Kindly Feature – Nudge
Product & Technology
New Kindly Feature – Nudge
October 26, 2020
2 min read
minutes
How Chatbots Create Value for the Automotive Industry
Industry-specific
How Chatbots Create Value for the Automotive Industry
January 14, 2021
2
minutes
Kindly Hires New Chief Marketing Officer and Chief Customer Officer
News
Kindly Hires New Chief Marketing Officer and Chief Customer Officer
April 23, 2021
2
minutes
Giving Customers a Voice - Using Chatbots and AI for Customer Insights
Strategy & Insights
Giving Customers a Voice - Using Chatbots and AI for Customer Insights
June 11, 2021
4
minutes
Only a Third of Sweden's Largest E-Retailers Use Online Chat
Strategy & Insights
Only a Third of Sweden's Largest E-Retailers Use Online Chat
June 21, 2021
2
minutes
Why the Death of Third-Party Cookies Has Permanently Changed Cross-Domain Tracking & Retargeting
Strategy & Insights
Why the Death of Third-Party Cookies Has Permanently Changed Cross-Domain Tracking & Retargeting
June 23, 2021
5
minutes
Product Recommendations from Chatbots? Yes, Please!
E-commerce & Retail
Product Recommendations from Chatbots? Yes, Please!
June 24, 2021
2
minutes
Why is Shopping Cart Abandonment a Problem for Retailers?
E-commerce & Retail
Why is Shopping Cart Abandonment a Problem for Retailers?
June 30, 2021
4
minutes
Need Outsourced Customer Support Services? Here's Why You Should Consider A Chatbot Instead
Customer Support
Need Outsourced Customer Support Services? Here's Why You Should Consider A Chatbot Instead
July 7, 2021
5
minutes
5 of the Best Abandoned Cart Emails to Inspire You
Conversion Optimization
5 of the Best Abandoned Cart Emails to Inspire You
August 26, 2021
5
minutes
5 Reasons A Conversational AI Website Grows Your E-Commerce Business
E-commerce & Retail
5 Reasons A Conversational AI Website Grows Your E-Commerce Business
September 16, 2021
4
minutes
Møller Mobility Group will use a chatbot from Kindly as one of several measures to create better customer experiences
E-commerce & Retail
Møller Mobility Group will use a chatbot from Kindly as one of several measures to create better customer experiences
September 27, 2021
2
minutes
Conversion Strategy Marketing Explained
Conversion Optimization
Conversion Strategy Marketing Explained
September 29, 2021
6
minutes
Why Companies Using Chatbots Increase Revenue
Strategy & Insights
Why Companies Using Chatbots Increase Revenue
October 12, 2021
4
minutes
The Best Chatbot Use Cases
Strategy & Insights
The Best Chatbot Use Cases
October 21, 2021
3
minutes
The Power of Omni Channel Customer Engagement Solutions
Strategy & Insights
The Power of Omni Channel Customer Engagement Solutions
October 26, 2021
4
minutes
15 Chatbot Statistics in 2022 You Need to Know
Strategy & Insights
15 Chatbot Statistics in 2022 You Need to Know
November 2, 2021
4
minutes
Be Curious And Have Fun: The Kindly Career Path
News
Be Curious And Have Fun: The Kindly Career Path
November 19, 2021
2
minutes
Why The Top Customer Self-Service Tools Are AI Chatbots
Strategy & Insights
Why The Top Customer Self-Service Tools Are AI Chatbots
December 14, 2021
4
minutes
Introducing Bot Improvements – a better way to automate chatbot optimization
News
Introducing Bot Improvements – a better way to automate chatbot optimization
December 15, 2021
4
minutes
5 Website Pop Up Examples That Don’t Suck
Conversion Optimization
5 Website Pop Up Examples That Don’t Suck
January 26, 2022
4 min read
minutes
What Problem Does A Chatbot Solve?
Strategy & Insights
What Problem Does A Chatbot Solve?
February 16, 2022
3
minutes
How to Increase Sales In Your Online Store With Online Marketing
Conversion Optimization
How to Increase Sales In Your Online Store With Online Marketing
February 23, 2022
2
minutes
All About FAQ-Based Chatbots & Why AI Chatbots Are A Better Alternative
Strategy & Insights
All About FAQ-Based Chatbots & Why AI Chatbots Are A Better Alternative
March 3, 2022
2
minutes
How Elkjøp Streamlined Chatbot Ops From Kindly’s Latest AI Update
Strategy & Insights
How Elkjøp Streamlined Chatbot Ops From Kindly’s Latest AI Update
March 16, 2022
3
minutes
An AI Experiment With GPT-3
Product & Technology
An AI Experiment With GPT-3
December 15, 2022
3
minutes
5 Reasons You Need A Chatbot To Survive Black Friday
E-commerce & Retail
5 Reasons You Need A Chatbot To Survive Black Friday
November 24, 2022
2
minutes
Is My Chatbot Good Enough?
Product & Technology
Is My Chatbot Good Enough?
October 7, 2022
3
minutes
Multilingual Bots
Product & Technology
Multilingual Bots
November 15, 2022
3
minutes
Flying High With Chatbots
Industry-specific
Flying High With Chatbots
April 7, 2022
2
minutes
5 of the Best Abandoned Cart Emails to Inspire You
Conversion Optimization
5 of the Best Abandoned Cart Emails to Inspire You
August 26, 2021
5
minutes
Conversion Strategy Marketing Explained
Conversion Optimization
Conversion Strategy Marketing Explained
September 29, 2021
6
minutes
5 Website Pop Up Examples That Don’t Suck
Conversion Optimization
5 Website Pop Up Examples That Don’t Suck
January 26, 2022
4 min read
minutes
How to Increase Sales In Your Online Store With Online Marketing
Conversion Optimization
How to Increase Sales In Your Online Store With Online Marketing
February 23, 2022
2
minutes
What Is Conversational IVR? The Ops Leader's Guide to Modernizing Your Phone Channel
Customer Support
What Is Conversational IVR? The Ops Leader's Guide to Modernizing Your Phone Channel
September 25, 2026
16
minutes
Unisport partners with Kindly to Improve Customer Support
Customer Support
Unisport partners with Kindly to Improve Customer Support
November 8, 2023
2
minutes
How To Create A Guided Conversation Chatbot Framework
Customer Support
How To Create A Guided Conversation Chatbot Framework
April 23, 2020
3
minutes
Need Outsourced Customer Support Services? Here's Why You Should Consider A Chatbot Instead
Customer Support
Need Outsourced Customer Support Services? Here's Why You Should Consider A Chatbot Instead
July 7, 2021
5
minutes
How to Improve Customer Service in Your E-Commerce Business
E-commerce & Retail
How to Improve Customer Service in Your E-Commerce Business
June 25, 2020
4
minutes
Product Recommendations from Chatbots? Yes, Please!
E-commerce & Retail
Product Recommendations from Chatbots? Yes, Please!
June 24, 2021
2
minutes
Why is Shopping Cart Abandonment a Problem for Retailers?
E-commerce & Retail
Why is Shopping Cart Abandonment a Problem for Retailers?
June 30, 2021
4
minutes
5 Reasons A Conversational AI Website Grows Your E-Commerce Business
E-commerce & Retail
5 Reasons A Conversational AI Website Grows Your E-Commerce Business
September 16, 2021
4
minutes
Møller Mobility Group will use a chatbot from Kindly as one of several measures to create better customer experiences
E-commerce & Retail
Møller Mobility Group will use a chatbot from Kindly as one of several measures to create better customer experiences
September 27, 2021
2
minutes
5 Reasons You Need A Chatbot To Survive Black Friday
E-commerce & Retail
5 Reasons You Need A Chatbot To Survive Black Friday
November 24, 2022
2
minutes
How Will Customer Service Change in the Future?
Industry-specific
How Will Customer Service Change in the Future?
July 6, 2020
3
minutes
How Chatbots Create Value for the Automotive Industry
Industry-specific
How Chatbots Create Value for the Automotive Industry
January 14, 2021
2
minutes
Flying High With Chatbots
Industry-specific
Flying High With Chatbots
April 7, 2022
2
minutes
Kindly and Posten Bring Announce Strategic Partnership to Enhance Customer Communication with AI Chatbot Technology
News
Kindly and Posten Bring Announce Strategic Partnership to Enhance Customer Communication with AI Chatbot Technology
October 24, 2024
2
minutes
Our New Mission: Give Your Customers a Better Experience
News
Our New Mission: Give Your Customers a Better Experience
July 7, 2020
2
minutes
Kindly Hires New Chief Marketing Officer and Chief Customer Officer
News
Kindly Hires New Chief Marketing Officer and Chief Customer Officer
April 23, 2021
2
minutes
Be Curious And Have Fun: The Kindly Career Path
News
Be Curious And Have Fun: The Kindly Career Path
November 19, 2021
2
minutes
Introducing Bot Improvements – a better way to automate chatbot optimization
News
Introducing Bot Improvements – a better way to automate chatbot optimization
December 15, 2021
4
minutes
How Artificial Intelligence Tools Improve the Online Shopping Experience
Product & Technology
How Artificial Intelligence Tools Improve the Online Shopping Experience
June 25, 2020
4
minutes
New Kindly Feature – Nudge
Product & Technology
New Kindly Feature – Nudge
October 26, 2020
2 min read
minutes
An AI Experiment With GPT-3
Product & Technology
An AI Experiment With GPT-3
December 15, 2022
3
minutes
Is My Chatbot Good Enough?
Product & Technology
Is My Chatbot Good Enough?
October 7, 2022
3
minutes
Multilingual Bots
Product & Technology
Multilingual Bots
November 15, 2022
3
minutes
Conversational AI Platform: Features, Benefits & How to Choose
Strategy & Insights
Conversational AI Platform: Features, Benefits & How to Choose
October 12, 2026
18
minutes
Agentic AI Use Cases: 15+ Real-World Examples by Industry
Strategy & Insights
Agentic AI Use Cases: 15+ Real-World Examples by Industry
September 24, 2026
11
minutes
Understanding Trust in Chatbots: A Four-Stage Journey
Strategy & Insights
Understanding Trust in Chatbots: A Four-Stage Journey
May 15, 2025
3
minutes
How to build trust between chatbots and their users
Strategy & Insights
How to build trust between chatbots and their users
December 12, 2024
3
minutes
How to Use Chatbots to Improve Your Customer Experience
Strategy & Insights
How to Use Chatbots to Improve Your Customer Experience
April 30, 2020
3
minutes
Top 10 Reasons Why Chatbots Are the Future of Marketing
Strategy & Insights
Top 10 Reasons Why Chatbots Are the Future of Marketing
October 14, 2020
3
minutes
Giving Customers a Voice - Using Chatbots and AI for Customer Insights
Strategy & Insights
Giving Customers a Voice - Using Chatbots and AI for Customer Insights
June 11, 2021
4
minutes
Only a Third of Sweden's Largest E-Retailers Use Online Chat
Strategy & Insights
Only a Third of Sweden's Largest E-Retailers Use Online Chat
June 21, 2021
2
minutes
Why the Death of Third-Party Cookies Has Permanently Changed Cross-Domain Tracking & Retargeting
Strategy & Insights
Why the Death of Third-Party Cookies Has Permanently Changed Cross-Domain Tracking & Retargeting
June 23, 2021
5
minutes
Why Companies Using Chatbots Increase Revenue
Strategy & Insights
Why Companies Using Chatbots Increase Revenue
October 12, 2021
4
minutes
The Best Chatbot Use Cases
Strategy & Insights
The Best Chatbot Use Cases
October 21, 2021
3
minutes
The Power of Omni Channel Customer Engagement Solutions
Strategy & Insights
The Power of Omni Channel Customer Engagement Solutions
October 26, 2021
4
minutes
15 Chatbot Statistics in 2022 You Need to Know
Strategy & Insights
15 Chatbot Statistics in 2022 You Need to Know
November 2, 2021
4
minutes
Why The Top Customer Self-Service Tools Are AI Chatbots
Strategy & Insights
Why The Top Customer Self-Service Tools Are AI Chatbots
December 14, 2021
4
minutes
What Problem Does A Chatbot Solve?
Strategy & Insights
What Problem Does A Chatbot Solve?
February 16, 2022
3
minutes
All About FAQ-Based Chatbots & Why AI Chatbots Are A Better Alternative
Strategy & Insights
All About FAQ-Based Chatbots & Why AI Chatbots Are A Better Alternative
March 3, 2022
2
minutes
How Elkjøp Streamlined Chatbot Ops From Kindly’s Latest AI Update
Strategy & Insights
How Elkjøp Streamlined Chatbot Ops From Kindly’s Latest AI Update
March 16, 2022
3
minutes
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  • Trust Center
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  • Blog
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  • Careers
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