We started working with Kindly because we wanted to serve our customers better. Kindly optimizes the customer experience without compromising the quality of service we can offer. For example, our chatbot is available to customers outside of business hours. It gives them the same information a human support agent could. This means we can now push out information to our customers the fastest way possible. In our industry, that's a game changer.
Kindly helps us generate inbound leads from new potential buyers and helps support our existing customers, all within the same integrated platform. It’s quick to get up and running, going live with new campaigns and important messages for our customers in a short amount of time.
Since Kindly is a startup, they’re very open and flexible about everything (...) That’s a very good plus point. When you look at other companies that are bigger chatbot companies, I don’t think they would be this flexible.
Kindly is an excellent partner with hands-on and accessible service, and we certainly felt that commitment and dedication.
We made a very good decision choosing Kindly.
With Kindly we can help our customers at all stages of their booking journey. We needed conversion rate optimization and an AI-powered chatbot to work hand in hand. Kindly was the only platform with that flexibility and it was fast to implement – it was an easy decision.