Oslo, April 23, 2021 – Kindly, the conversational commerce platform that turns interactions into results, today announced two new additions to their leadership team. Seasoned executives Tobias Arns and Espen Bordvik have been hired as Kindly’s new Chief Marketing Officer and Chief Customer Officer, respectively.
As CMO at Kindly, Tobias leads the go-to-market strategy across inbound and account-based marketing, product marketing, and sales enablement. Prior to his role at Kindly, Tobias was Director of Marketing EMEA at the global subscription company Piano where he led marketing operations across Europe. A career-long marketing and communications professional, he previously worked for international SaaS and tech companies such as Cxense, OpusCapita, and NetFederation.
“Kindly is a fantastic product and brand with enormous potential and I'm very impressed by the groundwork the team has laid for rapid growth over the next couple of years,” said Tobias Arns, CMO at Kindly. “I became very enthusiastic when our CEO Arash explained his vision for Kindly and the plan to evolve the current state of online shopping and conversational commerce. I’m very excited about the opportunity to contribute to that.”
As Kindly’s Chief Customer Officer, Espen manages the Customer Success Team and is also responsible for customer value creation and retention. Prior to joining Kindly, Espen spent eight years as Head of Virtual Data Rooms and Chief Customer Officer in Admincontrol, establishing a market leading SaaS-business and expanding operations in many new markets. For the last two years he served as the Chief Operating Officer in Socialboards. Espen is also an advisor and angel investor, serving as a member of the Board in Lexolve and Zegeba.
"Kindly is in a unique position to combine AI and human intelligence, using technology like chatbots, to increase conversions and customer satisfaction for many of the largest European companies,” said Espen Bordvik, CCO, Kindly. “The team is awesome, and I’m excited to join as Chief Customer Officer, focusing on customer value creation, retention and growth among existing customers as well as by driving expansion into new markets."
With Tobias and Espen officially onboard, Kindly is continuing a series of growth initiatives to further develop the company. Kindly recently opened a new office in Sweden to fulfill their goal of helping Swedish e-commerce clients optimise digital conversations with shoppers to drive more conversions.
E-commerce businesses choose Kindly as an innovative and reliable partner to build exceptional customer experiences that boost online sales and improve customer satisfaction. Customers appreciate Kindly’s implementation services and determination to provide committed and dedicated customer support for all related needs. Headquartered in Oslo, Kindly helps e-commerce brands transform any encounter, using any channel, and at any stage of the buying journey into a first-class customer experience that enables shoppers to immediately receive the right answers to their questions. Customers include Helly Hansen, Elkjøp, Ellos, Conrad Electronic, Schibsted, Kahoot!, Adecco, Tidal, and dozens of other businesses.