For travel and hospitality
Built for travel that never sleeps
Travel enquiries don’t keep office hours, but your team needs to. Create AI Support Agents that hold steady across every channel, every language and every stage of the trip, so the cases that need personal attention, get it without hassle.
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Trusted by travel and hospitality leaders across Europe
Travel runs around the clock, in every language and on every channel.
The questions arrive in waves. Has my flight changed? Where’s my booking confirmation? What time is check-in? Can I get a refund if the train’s cancelled? They arrive at four in the morning before a flight, in a different language than they did yesterday, and in volumes that double when something operational shifts. The shape of the queue follows the shape of the trip, before, during and after.
The best operators in this industry have already figured out how to keep frontline teams focused on the cases that need them. Kindly’s role is to take the volume that doesn’t, and to do it in the language and on the channel the customer happened to choose.
What changes with Kindly
Most of the queue handled before it reaches a person
The questions that arrive most often need answering most quickly. Booking lookups, baggage rules, check-in times, change fees, refund eligibility, the same shapes in different cities and different languages. Kindly’s AI Agents take that volume off the queue and answer in seconds, around the clock. What’s left for your team is the work that actually needs them. The complicated reroute, the customer who’s already exhausted, the case where care matters more than speed.
Answers grounded in your data, in your tone of voice
Every reply comes from your sources. Booking system, fare rules, hotel pages, loyalty terms, whatever your operation has already documented. Answers stay grounded in your data and the tone of voice stays yours. Travel customers can tell when they’ve been handed off to something generic. Yours won’t get that feeling.
One platform that travels with you across markets and languages
Operate across languages from a single source, with one set of rules and one place to update them. A change made in Stockholm shows up in the Copenhagen and Madrid versions of the chat in the same release. New market opening means a new language layer, not a new build. The operation grows without the team growing in lockstep.
Interfaces that keep the customer where they already are
Show the right photo of the room, the right map of the seat or the right button to confirm a change, all inside the chat the customer is already in.
How Norwegian move one in five enquiries off the live queue
Norwegian shifts one in five enquiries to its AI Support Agent, cuts live chats by 30 percent, drops incoming phone calls by 5 percent and keeps support open around the clock for the 23 million passengers they served in 2025.
Frequently asked questions
What is AI customer support for travel and hospitality?
AI customer support is the use of AI Support Agents to answer customer enquiries across chat, voice, email and social messaging. In travel and hospitality, that means handling booking lookups, fare and rate questions, check-in and boarding details, schedule changes, refund eligibility and loyalty queries, in the language the customer arrives in. The platform takes care of the high-frequency cases so frontline teams have the capacity for the complicated ones. Kindly is a European platform built for AI Support Leaders to create AI Agents on top of.
How does Kindly handle peak season volume?
Capacity does not scale with headcount when you create AI Support Agents on Kindly. The same AI Agent that handles a quiet Tuesday handles a Friday afternoon delay or a Christmas booking surge, with no added staffing curve. When operational events drive sudden spikes, the content can be updated in one place and live across every market in the same release.
How does the AI Support Agent handle authenticated booking lookups?
Where the integration allows, the AI Agent can look up bookings, fares and loyalty status against the customer’s authenticated session. Authentication runs through your existing identity provider, with support for local authentication standards where the integration is in place. The data the AI Agent reads is the data your booking system already exposes, no parallel store.
Can the AI Support Agent handle booking changes, cancellations and refunds?
Yes, where the integration allows. The AI Agent can confirm booking details, propose change options, process cancellations against your fare or rate rules and trigger refunds through the systems already handling them today. Where a case crosses into territory that needs a person, the handover carries the full context to the live agent so the customer doesn’t have to repeat themselves.
What kinds of travel enquiries does Kindly’s AI Support Agent answer?
The AI Agent handles the questions that show up most across the travel and hospitality queue. Booking confirmations, check-in and boarding times, baggage and amenities, schedule changes, rebooking options, cancellations, refund eligibility and loyalty queries. It also pushes proactive updates when something operational shifts. The exact scope is set by the integrations and data sources in place.
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