Unisport partners with Kindly to Improve Customer Support through Artificial Intelligence Automation
Unisport is a company people look to for inspiration in the industry. We’re thrilled to announce our collaboration. E-commerce is evolving rapidly, driven by changing customer demands for quick responses and personalized experiences. As Unisport continues to grow they naturally experience these increased demands," says Martin Sætre, Chief Sales Officer at Kindly.
"As we’re growing we’re looking for ways to improve our quality of support and efficiency. After looking into several chatbot options we decided to go with Kindly due to its powerful platform, state-of-the-art design and ease of use. We already saw tremendous results by just being live for a couple of months." - says Kevin Ishøj, Head of Country Operations, Unisport.
By leveraging Kindly AI's advanced natural language processing capabilities, the chatbot will accurately understand and respond to a wide range of customer inquiries. Whether it's questions about our services, reporting issues, or general support, our chatbot will be trained to provide helpful and relevant information, eliminating the need for customers to wait for a human agent.
Unisport is one of the World's leading retailers of football boots, football shirts and other football equipment. Based in Copenhagen, Unisport has provided premium service to football players, fans and clubs across the globe, since 1995. Besides flagship stores in the heart of Paris, central Copenhagen and Stockholm, Unisport run local webshops in Denmark, Sweden, Norway, Finland, Netherlands, Germany, France, Austria - and serve football consumers across the globe on unisportstore.com.
Kindly AI is a leading provider of AI chatbot solutions, dedicated to creating exceptional customer experiences through advanced automation. We work with 150+ companies globally. Kindlys cutting-edge technology and ease-of-use platform enable companies to enhance customer support, improve operational efficiency, and foster meaningful interactions. Kindly AI's chatbots are designed to deliver personalized and friendly responses, ensuring customer satisfaction at every touchpoint.