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Collaborate with our e-commerce and chatbot experts to create high-performing solutions for your website

Implementing a chatbot or virtual shopping assistant in a live e-commerce environment can be a daunting task. Yes, our technology and user interface are super easy and intuitive, but we don't stop there.

Taking a highly collaborative approach, we help you identify what drives conversions, what causes abandoned shopping carts, and how your unique brand experience can make the most of our conversational commerce platform.

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Customize your website experience with our conversational commerce services

At Kindly, we’ve built a programmable AI solution with out of the box solutions that creates new and improved conversational commerce experiences maximize buyer revenue across your website. We provide our expertise to help grow your business with humanlike website conversations. We believe that there is opportunity in every encounter, and we live up to our mission by creating revenue generating opportunities across your entire website.

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A chatbot implemented by Kindly reduced Helthjem's customer service queries by 30%

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Kindly’s implementation team did all of the heavy lifting. Kindly is an excellent partner with hands-on and accessible service, and we certainly felt that commitment and dedication.
Anette Onshuus, Helthjem
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Get amazing customer support and managed services to build optimized site experiences
At Kindly, we believe that amazing customer support is what differentiates good brands from great ones. That’s why we live by that same standard: we have a team of e-commerce and customer support experts who provide managed services to help your team produce the types of website customer experiences that maximize conversions and increase revenue and customer satisfaction.
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Work with our experts to define a customer-focused conversion strategy & launch within a few weeks
Website engagement metrics indicate which pages earn the most sessions, what products are most popular, and what questions are most likely to be asked on the path to conversion. Our managed services team will analyze your data to build a plan that will optimise your existing traffic and transform that engagement into conversions. We firmly believe it’s more cost-efficient to convert existing visitors than to attract new ones.
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Integrate our chatbot into your website with full site speed and without 3rd-party cookies
Kindly’s chatbot is easy to integrate into your website and has no effect on website loading times. But we don’t just give you the tools and the script to integrate on your own: our services team does the heavy lifting to ensure your chatbot integration is seamless and operates efficiently when live on your website - all without the need for 3rd-party cookies.
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Implement our out of the box templates or use our custom AI chatbot service to create your own
We pride ourselves on creating easy-to-use chatbot solutions that can be deployed as soon as possible. But you can also take the templates we provide and create your own AI chatbot tailored to your brand’s unique experiences. Our support team provides fully deployable chatbot templates so you can get up and running in no time. We also recognize the value of unique messaging and one-on-one dialogue with individual shoppers. That’s why our customer service chatbot is fully flexible and customizable.
“Before: 90% of chats went through to the live agents “ We needed 3-6 agents available on chat. Now, with Kindly, we can do the same job with 1-3 agents”
Martijn Doomenerik
“With Kindly we can help our customers at all stages of their booking journey. We needed conversion rate optimization and an AI-powered chatbot to work hand in hand. Kindly was the only platform with that flexibility and it was fast to implement – it was an easy decision.”
Anders Tärnell, Chief Marketing Officer, Hertz Sweden
“The best part of Kindly is all the possibilities. A single integration enables so much more functionality. Seeing the possibilities with the API and webhooks from the inside makes the platform very, very rich in functionality."
Mikael Svensson, Nordic Webmaster, Adecco
“The sales that we’re converting through Kindly’s cart abandonment email solution have contributed towards our total sales in a positive way, functioning as a great additional channel for our online subscription sales.”
Line C. K. Grendahl, Sales manager at Schibsted
“We have worked with Kindly for 6 years. Our cooperation has been good from the start and produced positive results. Their dedicated project managers and quick deployments allow us to turn around fast – creating both short- and long-term results.”
Aron Wallden, E-Commerce Manager, Dressmann
"Using Kindly’s conversion optimization solutions, Conrad saw success through higher engagement rates on their website and via email, resulting in a 23% increase in average order value (AOV)."
E-Commerce Manager, Conrad Electronics
“We decided on Kindly because the company has high expertise in the field and many exciting customer case studies and success stories. Kindly is also a Norwegian start-up and we found them easy to work with”
Rune Bakken, Enterprise Architect, Olav Thon Gruppen
“We are very satisfied with the custom solutions Kindly has provided for us. Their technology works well and has contributed to solid growth in our online store.”
Theodor Tollefsen, Consumer Business Director, Helly Hansen
“Kindly’s implementation team did all of the heavy lifting. I was amazed at how much attention we received, the follow-up that was provided, and the amount of help and support provided along the way. Kindly is an excellent partner with hands-on and accessible service, and we certainly felt that commitment and dedication.”
Anette Onshuus, Business Developer, Helthjem
“Kindly helps us generate inbound leads from new potential buyers and helps support our existing customers, all within the same integrated platform. Additionally, Kindly enables us to move much faster than before. It’s quick to get up and running, going live with new campaigns and important messages for our customers in a short amount of time.”
Roger Andersen, PR & Marketing Director, Renault Norge
“With Kindly, we can confidently handle high volumes of new customer requests. With a platform like theirs, we were able to accelerate our growth.”
Thomas, Customer Experience, NBX
“Kindly has a future oriented solution that’s not dependent on cookies to measure results, which is very important to us. With an ROI of 20:1, there’s no question that Kindly has helped us sell more products while also improving customer care.”
Mats Gulbrandsen, General Manager Høie Retail
"Kindly believes in the value of building a team dynamic, investing in personal relationships, and providing solution-oriented technology that aligns with our core values as a business. They have a healthy belief in all of these concepts, and their technology is easy for us to use and understand. Kindly has helped us improve our lead qualification and buying process, and we’re very excited to make their solutions a cornerstone of our own ventures."
Andreas Kløvning, Regional Manager, Oslo and Viken
“It’s not just about dollars and cents, it’s also about the relationship we have with your team – a relationship that continues to this day. The Kindly team takes time to sit down with us and go through best practices. They are communicative and answer all the questions we have. One-on-one interaction is not always a given these days and maintaining that level of customer service is important to us.”
Sabrina, CRM Manager, Happy Socks
“We made a very good decision choosing Kindly.”
Kent Hafskjær, Nordic After Sales Channel Manager, Elkjøp
“Since Kindly is a startup, they’re very open and flexible about everything (...) That’s a very good plus point. When you look at other companies that are bigger chatbot companies, I don’t think they would be this flexible.”
Evelien Jacobs, Social Media and Community Specialist, Kahoot!
"We started working with Kindly because we wanted to serve our customers better. Kindly optimizes the customer experience without compromising the quality of service we can offer. For example, our chatbot is available to customers outside of business hours. It gives them the same information a human support agent could. This means we can now push out information to our customers the fastest way possible. In our industry, that's a game changer."
Rikke Erichsen, VP of Customer Success, Xplora Technologies
"We chose Kindly because of its simplicity and ease of use. We liked its multilingual capabilities, and the fact that it allowed us to connect easily with other systems."
Edward Thorstad, Chief Customer Officer, Norwegian