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Increase onsite traffic flow and engagement with Kindly’s conversational commerce platform

At Kindly, we believe that there are opportunities in every encounter. And by that logic, every encounter begins with a meet and greet.

We provide the tools and the resources to help you provide an engaging and memorable experience for each new shopper who visits your website. Even though digital transactions power e-commerce businesses, it’s humanlike dialogue and engagement that builds relationships between brands and customers.

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Transform online shopping into conversational commerce and boost your revenue

Healthy conversation translates generic purchases into shopping experiences. Our conversational commerce platform enables personalized meet and greets, just like an in-store customer service representative. How do you build trust and buying intent with shoppers? You break the ice and build a connection with one-to-one dialogue, which in turn converts online browsing into purchases.

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Kindly’s conversion technology increased Dressmann's on-site engagement by 34%

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"We have worked with Kindly for 6 years. Our cooperation has been good from the start and produced positive results. Their dedicated project managers and quick deployments allow us to turn around fast – creating both short- and long-term results."
Aron Wallden, Dressmann
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Provide a truly satisfying experience that motivates customers to act as your referrals
It’s so important to earn trust and credibility with your existing shoppers because they’ll become unofficial advocates for your brand. Plus, the people they refer are much more likely to purchase one of your products. A trusted referral makes people feel more comfortable on a website. Invest in humanlike e-commerce customer service tools, like a chatbot, so you can prove your value and earn that trust with the most satisfying experiences that earn more high-quality referrals.
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Set positive customer expectations and drive growth with friendly e-commerce customer service
Greetings are like first impressions - you only get to make one. That’s why a built-in e-commerce customer service tool like a chatbot is so valuable for website shopping experiences. A quick greeting deployed via chatbot welcomes people to your website and provides them with a positive first impression of your brand.People need to feel that they can trust e-commerce brands to be friendly, responsive, informative, and helpful before they become a paying customer. Set the expectation that your company believes in helpful and hearty customer service with a pleasant greeting that encourages any shopper to fire away with their questions.
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Recreate the in-store shopping experience online with conversational commerce technology
The purpose of any e-commerce shopping experience is to replicate the level of personalization typically expected from in-store salespeople on your website. When people walk into a physical store, they’re greeted by customer service personnel and are offered assistance to find whatever they need. That’s how every e-commerce interaction should also begin.That’s why a conversational commerce platform, such as chatbots or live chat software, are so effective. They function as a helpful customer support person that’s available 24/7, ensuring every online shopper receives a welcome greeting when they arrive on your website.
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Invite shoppers to ask open questions and direct them to the greatest path of conversion
Part of the future of conversational commerce is recognizing the need to create humanlike dialogue out of questions and answers. By inviting people to ask their questions, you can provide answers that benefit both the shopper and your brand. Offering dialogue with a chatbot or agent is the best way to create a welcoming environment that leads to increased sales. With Kindly, you have the flexibility to employ the best experience for the job.
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Use technology to learn more about your users and build the best possible online shopping experience
Technology that intuitively analyzes shopping behavior and highlights patterns between active or passive buyers empowers you to optimize your experiences. With our conversational commerce platform, you develop personalized messaging on any page, within chatbots or live chat hosted on your site. Greater greetings equal deeper journeys on your site, which translates to more revenue for you.
“Before: 90% of chats went through to the live agents “ We needed 3-6 agents available on chat. Now, with Kindly, we can do the same job with 1-3 agents”
Martijn Doomenerik
“The best part of Kindly is all the possibilities. A single integration enables so much more functionality. Seeing the possibilities with the API and webhooks from the inside makes the platform very, very rich in functionality."
Mikael Svensson, Nordic Webmaster, Adecco
“We decided on Kindly because the company has high expertise in the field and many exciting customer case studies and success stories. Kindly is also a Norwegian start-up and we found them easy to work with”
Rune Bakken, Enterprise Architect, Olav Thon Gruppen
“Kindly’s implementation team did all of the heavy lifting. I was amazed at how much attention we received, the follow-up that was provided, and the amount of help and support provided along the way. Kindly is an excellent partner with hands-on and accessible service, and we certainly felt that commitment and dedication.”
Anette Onshuus, Business Developer, Helthjem
“With Kindly, we can confidently handle high volumes of new customer requests. With a platform like theirs, we were able to accelerate our growth.”
Thomas, Customer Experience, NBX
"Kindly believes in the value of building a team dynamic, investing in personal relationships, and providing solution-oriented technology that aligns with our core values as a business. They have a healthy belief in all of these concepts, and their technology is easy for us to use and understand. Kindly has helped us improve our lead qualification and buying process, and we’re very excited to make their solutions a cornerstone of our own ventures."
Andreas Kløvning, Regional Manager, Oslo and Viken
“We made a very good decision choosing Kindly.”
Kent Hafskjær, Nordic After Sales Channel Manager, Elkjøp
“Since Kindly is a startup, they’re very open and flexible about everything (...) That’s a very good plus point. When you look at other companies that are bigger chatbot companies, I don’t think they would be this flexible.”
Evelien Jacobs, Social Media and Community Specialist, Kahoot!
"We started working with Kindly because we wanted to serve our customers better. Kindly optimizes the customer experience without compromising the quality of service we can offer. For example, our chatbot is available to customers outside of business hours. It gives them the same information a human support agent could. This means we can now push out information to our customers the fastest way possible. In our industry, that's a game changer."
Rikke Erichsen, VP of Customer Success, Xplora Technologies
"We chose Kindly because of its simplicity and ease of use. We liked its multilingual capabilities, and the fact that it allowed us to connect easily with other systems."
Edward Thorstad, Chief Customer Officer, Norwegian