Your Page Title

Increase onsite traffic flow and engagement with Kindly’s conversational commerce platform

At Kindly, we believe that there are opportunities in every encounter. And by that logic, every encounter begins with a meet and greet.

We provide the tools and the resources to help you provide an engaging and memorable experience for each new shopper who visits your website. Even though digital transactions power e-commerce businesses, it’s humanlike dialogue and engagement that builds relationships between brands and customers.

Woman looking towards camera while browsing jackets in a clothing store

Transform online shopping into conversational commerce and boost your revenue

Healthy conversation translates generic purchases into shopping experiences. Our conversational commerce platform enables personalized meet and greets, just like an in-store customer service representative. How do you build trust and buying intent with shoppers? You break the ice and build a connection with one-to-one dialogue, which in turn converts online browsing into purchases.

Woman and man browsing sunglasses in a shop

Kindly’s conversion technology increased Dressmann's on-site engagement by 34%

Dressmann logo
"We have worked with Kindly for 6 years. Our cooperation has been good from the start and produced positive results. Their dedicated project managers and quick deployments allow us to turn around fast – creating both short- and long-term results."
Aron Wallden, Dressmann
3 people icon
Provide a truly satisfying experience that motivates customers to act as your referrals
It’s so important to earn trust and credibility with your existing shoppers because they’ll become unofficial advocates for your brand. Plus, the people they refer are much more likely to purchase one of your products. A trusted referral makes people feel more comfortable on a website. Invest in humanlike e-commerce customer service tools, like a chatbot, so you can prove your value and earn that trust with the most satisfying experiences that earn more high-quality referrals.
Thumb up icon
Set positive customer expectations and drive growth with friendly e-commerce customer service
Greetings are like first impressions - you only get to make one. That’s why a built-in e-commerce customer service tool like a chatbot is so valuable for website shopping experiences. A quick greeting deployed via chatbot welcomes people to your website and provides them with a positive first impression of your brand.People need to feel that they can trust e-commerce brands to be friendly, responsive, informative, and helpful before they become a paying customer. Set the expectation that your company believes in helpful and hearty customer service with a pleasant greeting that encourages any shopper to fire away with their questions.
Heart in chatbubble icon
Recreate the in-store shopping experience online with conversational commerce technology
The purpose of any e-commerce shopping experience is to replicate the level of personalization typically expected from in-store salespeople on your website. When people walk into a physical store, they’re greeted by customer service personnel and are offered assistance to find whatever they need. That’s how every e-commerce interaction should also begin.That’s why a conversational commerce platform, such as chatbots or live chat software, are so effective. They function as a helpful customer support person that’s available 24/7, ensuring every online shopper receives a welcome greeting when they arrive on your website.
Two chatbubbles icon
Invite shoppers to ask open questions and direct them to the greatest path of conversion
Part of the future of conversational commerce is recognizing the need to create humanlike dialogue out of questions and answers. By inviting people to ask their questions, you can provide answers that benefit both the shopper and your brand. Offering dialogue with a chatbot or agent is the best way to create a welcoming environment that leads to increased sales. With Kindly, you have the flexibility to employ the best experience for the job.
Finger clicking checkmark icon
Use technology to learn more about your users and build the best possible online shopping experience
Technology that intuitively analyzes shopping behavior and highlights patterns between active or passive buyers empowers you to optimize your experiences. With our conversational commerce platform, you develop personalized messaging on any page, within chatbots or live chat hosted on your site. Greater greetings equal deeper journeys on your site, which translates to more revenue for you.
“Before: 90% of chats went through to the live agents “ We needed 3-6 agents available on chat. Now, with Kindly, we can do the same job with 1-3 agents”
Martijn Doomenerik
“With Kindly we can help our customers at all stages of their booking journey. We needed conversion rate optimization and an AI-powered chatbot to work hand in hand. Kindly was the only platform with that flexibility and it was fast to implement – it was an easy decision.”
Anders Tärnell, Chief Marketing Officer, Hertz Sweden
“The best part of Kindly is all the possibilities. A single integration enables so much more functionality. Seeing the possibilities with the API and webhooks from the inside makes the platform very, very rich in functionality."
Mikael Svensson, Nordic Webmaster, Adecco
“The sales that we’re converting through Kindly’s cart abandonment email solution have contributed towards our total sales in a positive way, functioning as a great additional channel for our online subscription sales.”
Line C. K. Grendahl, Sales manager at Schibsted
“We have worked with Kindly for 6 years. Our cooperation has been good from the start and produced positive results. Their dedicated project managers and quick deployments allow us to turn around fast – creating both short- and long-term results.”
Aron Wallden, E-Commerce Manager, Dressmann
"Using Kindly’s conversion optimization solutions, Conrad saw success through higher engagement rates on their website and via email, resulting in a 23% increase in average order value (AOV)."
E-Commerce Manager, Conrad Electronics
“We decided on Kindly because the company has high expertise in the field and many exciting customer case studies and success stories. Kindly is also a Norwegian start-up and we found them easy to work with”
Rune Bakken, Enterprise Architect, Olav Thon Gruppen
“We are very satisfied with the custom solutions Kindly has provided for us. Their technology works well and has contributed to solid growth in our online store.”
Theodor Tollefsen, Consumer Business Director, Helly Hansen
“Kindly’s implementation team did all of the heavy lifting. I was amazed at how much attention we received, the follow-up that was provided, and the amount of help and support provided along the way. Kindly is an excellent partner with hands-on and accessible service, and we certainly felt that commitment and dedication.”
Anette Onshuus, Business Developer, Helthjem
“Kindly helps us generate inbound leads from new potential buyers and helps support our existing customers, all within the same integrated platform. Additionally, Kindly enables us to move much faster than before. It’s quick to get up and running, going live with new campaigns and important messages for our customers in a short amount of time.”
Roger Andersen, PR & Marketing Director, Renault Norge
“With Kindly, we can confidently handle high volumes of new customer requests. With a platform like theirs, we were able to accelerate our growth.”
Thomas, Customer Experience, NBX
“Kindly has a future oriented solution that’s not dependent on cookies to measure results, which is very important to us. With an ROI of 20:1, there’s no question that Kindly has helped us sell more products while also improving customer care.”
Mats Gulbrandsen, General Manager Høie Retail
"Kindly believes in the value of building a team dynamic, investing in personal relationships, and providing solution-oriented technology that aligns with our core values as a business. They have a healthy belief in all of these concepts, and their technology is easy for us to use and understand. Kindly has helped us improve our lead qualification and buying process, and we’re very excited to make their solutions a cornerstone of our own ventures."
Andreas Kløvning, Regional Manager, Oslo and Viken
“It’s not just about dollars and cents, it’s also about the relationship we have with your team – a relationship that continues to this day. The Kindly team takes time to sit down with us and go through best practices. They are communicative and answer all the questions we have. One-on-one interaction is not always a given these days and maintaining that level of customer service is important to us.”
Sabrina, CRM Manager, Happy Socks
“We made a very good decision choosing Kindly.”
Kent Hafskjær, Nordic After Sales Channel Manager, Elkjøp
“Since Kindly is a startup, they’re very open and flexible about everything (...) That’s a very good plus point. When you look at other companies that are bigger chatbot companies, I don’t think they would be this flexible.”
Evelien Jacobs, Social Media and Community Specialist, Kahoot!
"We started working with Kindly because we wanted to serve our customers better. Kindly optimizes the customer experience without compromising the quality of service we can offer. For example, our chatbot is available to customers outside of business hours. It gives them the same information a human support agent could. This means we can now push out information to our customers the fastest way possible. In our industry, that's a game changer."
Rikke Erichsen, VP of Customer Success, Xplora Technologies
"We chose Kindly because of its simplicity and ease of use. We liked its multilingual capabilities, and the fact that it allowed us to connect easily with other systems."
Edward Thorstad, Chief Customer Officer, Norwegian