• Greet & Represent
    Establish direct contact as the first step to help
    Support purchase decisions and create the best deal
    Convert & Scale
    Add more value to complete every possible purchase
    Care & Support
    Adequate self-service or personal support for all needs
    We’re always delivering the best solutions
  • Virtual Shopping Assistant
    Fuel your e-commerce business growth
    Delivering automated support and 24/7 service
    Conversion Optimization
    Create value in every opportunity and grow revenue
    Live Chat
    Maximizing real-time customer engagement
    Cart Abandonment
    Convert shopping intent into sales and revenue
  • Blog
    Industry trends, product updates, and strategic insights
    Customer stories
    How we’ve helped our clients boost growth and satisfaction
    Detailed insight into generating growth with conversational commerce
    Learn how easy it is to implement and use Kindly
    For Partners
    How you can benefit from our partnership program
  • Subprocessors

    Last updated • 29.06.2022

    To support delivery of our Services, Kindly may engage and use third party data processors with access to certain Customer Data (each, a "Subprocessor").

    This page details the identity, location and purpose of each Subprocessor.

    Kindly may use the following Subprocessors to host or process Customer Data, or provide other infrastructure that helps with delivery of our Services:

    Entity NamePurposeLocationApplicable service
    Amazon Web ServicesHosting & infrastructureIreland, EUConversion technology
    Google Cloud ServicesHosting & infrastructureBelgium, EUBot platform
    PusherData transfer & networkingEUBot platform
    MongoDB AtlasDatabase hostingBelgium, EUBot platform
    TimescaleDBDatabase hostingBelgium, EUBot platform
    Elastic CloudDatabase hostingBelgium, EUBot platform
    New RelicApplication monitoringEUBot platform
    SendgridEmail deliveryEUBot platform

    The following subprocessors are tied to optional services affiliated with using the platform:

    Entity NamePurposeLocationApplicable service
    HubspotNewsletter subscriptions (optional)Frankfurt, EUGeneral
    MixpanelUser Usage Analytics (optional)EUGeneral