Subprocessors
Last updated • 01.12.2023To support delivery of our Services, Kindly may engage and use third party data processors with access to certain Customer Data (each, a "Subprocessor").
This page details the identity, location and purpose of each Subprocessor.
Kindly may use the following Subprocessors to host or process Customer Data, or provide other infrastructure that helps with delivery of our Services:
| Entity Name | Purpose | Location | Applicable service |
|---|---|---|---|
| Amazon Web Services | Hosting & infrastructure | Ireland, EU | Conversion technology |
| Google Cloud Services | Hosting & infrastructure | Belgium, EU | Bot platform |
| Pusher | Data transfer & networking | Ireland, EU | Bot platform |
| MongoDB Atlas | Database hosting | Belgium, EU | Bot platform |
| TimescaleDB | Database hosting | Belgium, EU | Bot platform |
| Elastic Cloud | Database hosting | Belgium, EU | Bot platform |
| New Relic | Application monitoring | Germany, EU | Bot platform |
| Sendgrid | Email delivery | EU | Bot platform |
The following subprocessors are tied to optional services affiliated with using the platform:
| Entity Name | Purpose | Location | Applicable service |
|---|---|---|---|
| Hubspot | Newsletter subscriptions (optional) | Germany | General |
| Mixpanel | User Usage Analytics (optional) | EU | General |
| OpenAI | NLU functionality for KindlyGPT | USA | Bot platform |
| Microsoft Azure | NLU functionality for KindlyGPT | France or UK | Bot Platform |
| Google Cloud Platform | NLU functionality for Kindly Plus/Intents | USA | Bot Platform |