Kindly
  • AI Chatbot
    Delivering automated support and 24/7 service
    Virtual Shopping Assistant
    Fuel your e-commerce business growth
    Integrations
    Seamlessly integrate with your software stack
    Live Chat Support
    Maximizing real-time customer engagement
    Conversion Optimization
    Create value in every opportunity and grow revenue
  • Customer Support Automation
    Provide 24/7 customer support and enhance website customer experience
    Improved Visitor Experiences
    Offer your visitors an engaging and memorable online experience
    Drive More Sales
    Guide your visitors through the buying journey
    Optimize For Conversions
    Turn visitors into repeat buyers of products and services
  • Careers & People
    Meet our people and explore job opportunities at Kindly
    Contact Us
    Get in contact with Kindly
    Legal & Policies
    Everything you need to know about cookies and policies
    Partners
    Join our partner network
  • Blog
    Industry trends, product updates, and strategic insights
    Case Studies
    How we’ve helped our clients boost growth and satisfaction
    Guides
    Detailed insight into generating growth with conversational commerce
    Documentation
    Learn how easy it is to implement and use Kindly
  • Subprocessors

    Last updated • 01.12.2023

    To support delivery of our Services, Kindly may engage and use third party data processors with access to certain Customer Data (each, a "Subprocessor").

    This page details the identity, location and purpose of each Subprocessor.

    Kindly may use the following Subprocessors to host or process Customer Data, or provide other infrastructure that helps with delivery of our Services:

    Entity NamePurposeLocationApplicable service
    Amazon Web ServicesHosting & infrastructureIreland, EUConversion technology
    Google Cloud ServicesHosting & infrastructureBelgium, EUBot platform
    PusherData transfer & networkingIreland, EUBot platform
    MongoDB AtlasDatabase hostingBelgium, EUBot platform
    TimescaleDBDatabase hostingBelgium, EUBot platform
    Elastic CloudDatabase hostingBelgium, EUBot platform
    New RelicApplication monitoringGermany, EUBot platform
    SendgridEmail deliveryEUBot platform

    The following subprocessors are tied to optional services affiliated with using the platform:

    Entity NamePurposeLocationApplicable service
    HubspotNewsletter subscriptions (optional)GermanyGeneral
    MixpanelUser Usage Analytics (optional)EUGeneral
    OpenAINLU functionality for KindlyGPTUSABot platform
    Microsoft AzureNLU functionality for KindlyGPTFrance or UKBot Platform
    Google Cloud PlatformNLU functionality for Kindly Plus/IntentsUSABot Platform