This policy regulates the chatbot platform Kindly – an automated chat service. The service is delivered by the Norwegian company Kindly AS.
What data do we collect? To allow our users to log in and recover their password, and for administrators to provide customer support and account maintenance we collect the following data:
Email and password First name and last name Profile picture (optional) The personal data collected depends on which features are enabled and configured by platform users.
How is the data used? Personal data is and will never be sold or brokered in any way to third parties, though we may on occasion share or provide your personal data when we are required to do so by law.
Aggregated and anonymized chat messages from your end-users are analyzed using our machine learning technology for the purpose of suggesting how to improve your chatbot.
The email address is solely used for the purpose of identifying the user and for opt-in communication. Names and profile pictures are used for the purpose of identifying the user when cooperating in the administrator interface and for support purposes.
Our customers, who have incorporated the chatbot function to their websites, may process personal data in accordance with their own privacy policies. Please consult the privacy policy link on the website you are currently visiting for further information about how they process your personal data.
Integrations If a bot is integrated any third party service, e.g. Microsoft Teams, it may process personal data in accordance with the privacy policy of that service provider. It is our customers responsibility to consult with the privacy policy of any third-party service.
To simplify setup of some integrations we may collect information via the users access token provided once authorized by the user, this may include: name, email address locale, and app information
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