Join us for the new era of care in customer support.
This is your invite to The Big Conversation 2026, Kindly’s full-day conference where you get insights and strategies from Europe’s sharpest CX leaders, and the unveiling of our platform’s next chapter.
Speakers at the event:
Martin Sætre
Chief Revenue Officer, Kindly
Gjermund Norderhaug
Chief Product Officer, Kindly
Carina Faye Bardhaj
Head of Training and Competence, Fjordkraft
Edward Thorstad
SVP Customer Care, Norwegian Air
Christian Printzell Halvorsen
CEO, Vend
A full day for Europe's AI Support Leaders.
Kindly’s biggest conference yet, The Big Conversation '26 is the place to be for CX, Support, and Operational leaders who are pushing the boundaries of AI-powered support. It is also a day where your teams sit down with the people building Kindly, for hands-on expert sessions that give them the skills to get more out of their favourite AI Support platform.
Expect keynotes from senior leaders at Europe's most recognised brands such as Vend, Norwegian Air, and Fjordkraft, hands-on sessions with peers who share your challenges, and honest conversations about what earns your customers' love today. You'll leave with a clear picture of where AI support is heading and what it means for your role.
Expect keynotes from senior leaders at Europe's most recognised brands such as Vend, Norwegian Air, and Fjordkraft, hands-on sessions with peers who share your challenges, and honest conversations about what earns your customers' love today. You'll leave with a clear picture of where AI support is heading and what it means for your role.
Who is this for
The Big Conversation '26 is built for the leaders driving AI adoption inside their support organisations, whether you run a team of five or 50. Join us if you are looking to:
- Get an up-close view of Kindly's latest platform advancements
- Learn strategies from Europe's most recognised brands
- Sharpen how your team gets the most out of Kindly
- Explore how to bring AI Support Agents into your organisation
Brands you will meet at The Big Conversation
The day at a glance
9:00 | Registration and breakfast
Doors open at Ambassaden. Coffee, food, and the first conversations of the day.
10:00 | Opening: The State of Customer Support in 2026
Kindly's CRO Martin Sætre and CPO Gjermund Norderhaug open the day with a candid look at where the industry is heading, what the best teams are doing differently, and what "taking care" means when AI handles most of the volume.
10:30 | Keynote: Christian Printzell Halvorsen, CEO, Vend
The leader behind one of Scandinavia's most loved consumer brands shares how Vend built an AI support operation that earns customer trust at scale.
11:00 a.m. | Interactive Quiz
Test what you know. A fast, competitive quiz to energize the room and spark a few surprises about the state of AI in customer support.
11:15 | Break
11:30 | Advania: The Role of Technology Partners in Scaling AI Support
Advania helps Nordic enterprises modernise CX through AI and smarter contact centre technology. What it takes to future-proof your operations without losing the human touch.
12:15 | Lunch: "Around the World" wraps
A globally inspired spread. Grab a seat, grab a wrap, carry the morning's conversations into the afternoon.
12:45 | Lunch activities
Informal, hands-on activities with the Kindly team. Move, collaborate, meet the people behind the platform.
13:15 | Afternoon Welcome
Your host reopens the floor and sets up the afternoon programme.
13:25 | Product keynote: What Kindly is building, and why it matters
Kindly's CPO Gjermund Norderhaug unveils the product vision for 2026 and beyond, and shows how the new Kindly takes on the broader, more complex challenges facing your organisation.
13:55 | Breakout sessions: Choose your track
Track 1:
A Few Million Conversations Later
Edward Thorstad, SVP Customer Care, Norwegian Air After six years of running AI in customer service at Norwegian, Edward shares what worked, what failed, and the real lessons from handling millions of conversations at scale.
Edward Thorstad, SVP Customer Care, Norwegian Air After six years of running AI in customer service at Norwegian, Edward shares what worked, what failed, and the real lessons from handling millions of conversations at scale.
Track 2:
The Knowledge Transfer Problem
Carina Faye Bardhaj, Head of Training and Competence, Fjordkraft How Fjordkraft closes the gap between what their best agents know and what their AI knows, turning expert know-how into better AI performance.
Carina Faye Bardhaj, Head of Training and Competence, Fjordkraft How Fjordkraft closes the gap between what their best agents know and what their AI knows, turning expert know-how into better AI performance.
15:00 | Break
15.15 | The Champions League Panel
Martin Sætre leads a panel of Kindly's highest-performing customers. Hear how they delivered exceptional results, what they learned, and what they would do differently.
15.45 | Closing: The Road Ahead
Kindly CEO Gunnar Bjørkavåg closes the day with a look at where Kindly is going. New capabilities, new ambitions, and a clear commitment to the community in the room.
16:00 | The Kindly Awards
A celebration of the most impactful AI support work from across the community. We recognise the teams and leaders who set the standard this year.
16:30 | Rooftop Afterparty
Warm conversations, the best view in the city. The formal programme ends. The best part begins.
Practicalities
Food and beverages
Refreshments, snacks, lunch, and afterparty memories are all on us.
Location
Ambassaden Event og Konferanse Løkkeveien 12, 0255 Oslo, Norway
Getting there
Three-minute train journey from Oslo S to Nationaltheatret station (lines L1, L2, RE10, RE11, R13, R14, R21). Or a 25-minute lovely summer walk from Sentralstasjon.
Nearby hotels
- Frogner House
- Sommerro
- Scandic Solli
Bringing your team?
Please register them separately on this page so we can save them a seat.
Allergies, accessibility needs, or other comments?
Please write a comment in the registration form, and our team will take care of you.
Event Sponsors
Headline sponsor
A European IT services company with people at heart, operating across six countries with 3,500 employees. Advania helps customers improve their performance and partners with them on their digital journey.
Ambassaden in Oslo, 09 June. We'll take care of the rest.
Register now
