Unlock the power of customer support automation with the leading customer service chatbot
It’s important to provide 24/7 customer support, so that people can get answers to their questions whenever they need them and however they need them. That’s why Kindly has built a customer service chatbot for websites that automates and enhances your website customer experience. Give your buyers the information they need and make better use of your team’s time and resources to maximize productivity and profitability for your business.
Save time and reduce the repetitive workload of customer support team members
Help your customer service representatives save their own time by using Kindly to automate the process of answering repetitive questions. Powered by AI and machine learning technology, Kindly’s chatbot is always learning new ways to enhance customer experiences. Our technology handles the lion’s share of repeat customer questions so that your team can shift resources towards strategic business goals that deliver the best results.
Kindly's chatbot improved response times for Norwegian Airlines
Make your team’s lives easier by taking the bulk of customer enquiries off their plates
If you help your team focus only on the most important customer support requests, you make their lives easier and allow them to become more productive. Additionally, by strategically devoting your top customer service team members to handle support requests with the highest potential for the brand, you’re increasing revenue for the business.
Increase employee satisfaction by reducing repetitive tasks
There’s no question that customer support teams who handle repetitive questions and complaints can only do it for so long before they need a break. With our customer support chatbot, you take the day to day challenge of handling customer enquiries off your team’s plate and allow a programmable AI chatbot to engage in humanlike dialogue to save you time and improve your customer support team’s processes.
Implement 24/7 global opening hours to make customer support available anytime, anywhere
You need to provide 24/7 global support if you want to build satisfying customer experiences and earn more referrals from happy customers. A chatbot never sleeps, never needs a lunch break, and never takes holidays; it can handle common customer enquiries at any time of the day and from any part of the world. Imagine how satisfied customers will be with your service when they have instant access to the information they need on their terms instead of yours.
Boost sales and improve service with conversational commerce
Our user-friendly conversational commerce platform and powerful conversion tools transform any encounter, using any channel and at any stage of the buying journey into a first-class experience to enhance value and increase customer loyalty and brand affinity.