Increase onsite traffic flow and engagement with Kindly’s conversational commerce platform
At Kindly, we believe that there are opportunities in every encounter. And by that logic, every encounter begins with a meet and greet. We provide the tools and the resources to help you provide an engaging and memorable experience for each new shopper who visits your website. Even though digital transactions power e-commerce businesses, it’s humanlike dialogue and engagement that builds relationships between brands and customers.
Transform online shopping into conversational commerce and boost your revenue
Healthy conversation translates generic purchases into shopping experiences. Our conversational commerce platform enables personalized meet and greets, just like an in-store customer service representative. How do you build trust and buying intent with shoppers? You break the ice and build a connection with one-to-one dialogue, which in turn converts online browsing into purchases.
Kindly’s conversion technology increased Dressmann's on-site engagement by 34%
“We have worked with Kindly for 6 years. Our cooperation has been good from the start and produced positive results. Their dedicated project managers and quick deployments allow us to turn around fast – creating both short- and long-term results.”
Aron Wallden, Dressmann
Set positive customer expectations and drive growth with friendly e-commerce customer service
Greetings are like first impressions - you only get to make one. That’s why a built-in e-commerce customer service tool like a chatbot is so valuable for website shopping experiences. A quick greeting deployed via chatbot welcomes people to your website and provides them with a positive first impression of your brand. People need to feel that they can trust e-commerce brands to be friendly, responsive, informative, and helpful before they become a paying customer. Set the expectation that your company believes in helpful and hearty customer service with a pleasant greeting that encourages any shopper to fire away with their questions.
Recreate the in-store shopping experience online with conversational commerce technology
The purpose of any e-commerce shopping experience is to replicate the level of personalization typically expected from in-store salespeople on your website. When people walk into a physical store, they’re greeted by customer service personnel and are offered assistance to find whatever they need. That’s how every e-commerce interaction should also begin. That’s why a conversational commerce platform, such as chatbots or live chat software, are so effective. They function as a helpful customer support person that’s available 24/7, ensuring every online shopper receives a welcome greeting when they arrive on your website.
Invite shoppers to ask open questions and direct them to the greatest path of conversion
Part of the future of conversational commerce is recognizing the need to create humanlike dialogue out of questions and answers. By inviting people to ask their questions, you can provide answers that benefit both the shopper and your brand. Offering dialogue with a chatbot or agent is the best way to create a welcoming environment that leads to increased sales. With Kindly, you have the flexibility to employ the best experience for the job.