Guide shoppers to become buyers using our conversational AI chatbot
Here at Kindly, we’ve built a conversational commerce framework that transforms good brands into great brands. Use our virtual shopping assistant to guide people throughout the buying journey so that they become active, loyal, and repeat buyers of your products. Virtual shopping assistants are brilliant ways to help your brand achieve revenue targets.
Automated personalized product recommendations delivering quality speedy service
Conversational AI chatbots are programmed to respond to customer enquiries in real-time. Using a blend of machine learning technology and rule-based triggers, you can make recommendations for products and guide shoppers to pages with the highest potential for recurring revenue for your business. We also encourage you to use our “Nudge” feature to deliver the message when shoppers choose not to engage in conversational dialogue.
Kindly’s retail-focused AI boosted Helly Hansen’s average order value by 25%
Increase the quality of your web traffic and convert more visitors into qualified buyers
By acting as a helpful e-commerce customer service representative, your chatbot becomes a virtual shopping assistant that is programmed to give people directions on where to find more information to influence their buying decisions. It helps you optimize the web traffic you have in order to maximize your potential for higher conversions and higher average order values.
Use conversational marketing to improve the overall e-commerce customer experience
Conversational marketing guides people through your marketing and sales funnels to the point of purchase intent and conversion. You can also “Nudge” shoppers with personalized suggestions to improve direct service to shoppers, and allow your actual customer service agents to shift their own time and resources towards more complex queries from buyers. This is a great way to deliver results without overburdening your workforce.
Create opportunities to upsell or cross-sell different products using your chatbot
Program your chatbot to offer product descriptions, links to helpful use cases, and even include menus of similar products to help guide people to where they can easily buy the products they need. Kindly’s emphasis on customer satisfaction and conversion optimization is what differentiates our virtual shopping assistant from other chatbots.
Boost sales and improve service with conversational commerce
Our user-friendly conversational commerce platform and powerful conversion tools transform any encounter, using any channel and at any stage of the buying journey into a first-class experience to enhance value and increase customer loyalty and brand affinity.