Kindly

Transform website users into satisfied buyers with a conversational machine learning chatbot

Dedicated in-store reps field questions and offer product knowledge so shoppers feel comfortable spending money. That experience is needed online to replicate those sales, which is why we’ve built a proactive machine learning chatbot that uses conversational AI to helpfully guide them to complete their purchases or get answers to their questions.

What is a machine learning chatbot?

A machine learning chatbot goes far beyond a traditional, rule-based chatbot that only understands button clicks or predefined ways of asking a question. Instead, we use machine learning and NLP (natural language processing) to understand a user’s message and find the correct answer in the database. As data flows in, our chatbot scans the conversations and suggests new training data for it to improve on. As this is a continuous process, the bot is in “always learning mode” based on user input. With our chatbot, you control and ensure your website experience matches user needs, maximizing the value of each communication touchpoint. In a nutshell: a self learning bot with humans in control.

Proactive instead of reactive

Most people think that chatbots are only useful when a customer needs something, like to answer FAQs. But our machine learning chatbot goes far beyond this: it analyzes and learns customer behavior so that it not only continuously improves itself, it also does so in a way that your customers enjoy and brings in conversions.

Maximise your customer success team resources

The best technology learns and evolves by engaging with people. That’s what makes our Natural Language Understanding (NLU) model such an effective and “always on” piece of software, providing one-to-one dialogue in humanlike ways. Instead of answering repetitive questions, your customer support team can focus on more complex queries. This means you can satisfy more customers without increasing your team’s workload - a huge benefit for employee satisfaction and overall business growth.

Sell more and generate leads with personalised dialogue

Our machine learning chatbot is great at one-to-one dialogue, but it goes far beyond that: it can nudge people to make certain actions on a website, collect email addresses to save in your CRM, upsell relevant products, and automatically answer common customer questions. No matter what you need, we’ve got a bot for that!

Future-proof your machine learning chatbot with new & improved dialogue

Don’t worry about your AI falling behind new engineering breakthroughs. We’ve programmed our machine learning chatbot to integrate the latest and greatest research from enterprise and academia, ensuring your chatbot always uses the latest technology.

14 languages and counting

Our machine learning chatbot speaks 14 languages. And because of the architecture of our machine learning, it only takes us 4 weeks to add another language. Now you can easily speak to your customers in all their local languages across the globe!

Use a machine learning chatbot to convert customer conversations into sales

Kindly leverages the power of transfer learning and end-to-end neural modelling, making your language the star of the show. We give you the tools to have full control over the language in your machine learning chatbot, while our models rely on semantically-aware language and massive data sets to constantly learn new expressions that further engage with online shoppers.

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Technology for today and the future

Get the most out of the language data you create. Our infrastructure is modular and future-proof, delivering second-to-none AI & machine learning technology for today and tomorrow.

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Be proactive rather than reactive

We’re more than a chatbot that lives on your website. Our machine learning chatbot actively watches user behavior on your website and automatically reacts with personalised recommendations that guide them toward conversion.

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No-coding environment

You get cutting edge AI technology, but you don't need to know how to code for both setup and maintenance.

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Always available, 24/7

Our machine learning chatbot never sleeps, never takes a holiday, and never gets sick. You keep your virtual doors open to your online shoppers all day, every day.

Innovating conversational experiences for clients everywhere

We give you an innovative and forward-thinking machine learning chatbot to provide you with a leg up on your competitors. We use conversational AI and machine learning in the form of a chatbot in order to create humanlike interactions with shoppers as they browse for products.

The one-to-one engagement recreates in-store personal customer service, and guides shoppers along their journey until they’re ready to make a purchase.

Some of our customers

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What our customers are saying

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"We chose Kindly because of its simplicity and ease of use. We liked its multilingual capabilities, and the fact that it allowed us to connect easily with other systems."

Edward Thorstad, Norwegian

Sell more. Improve customer care. Reduce costs.

Kindly’s Virtual Shopping Assistant platform transforms any website encounter into a first-class customer experience that keeps them coming back for more.