Maximize customer engagement with live chat support software for your website
Our online chat software is a straightforward solution that enables direct engagement with your website users in real-time. We’ve built our chat platform to seamlessly integrate with your website so that you can directly address the concerns of your website shoppers and guide them toward the solutions they need.
How does our live chat support software work?
We give you the technology to support direct live chat engagement with users in the same manner as a built-in messenger feature that seamlessly integrates with your website. Our mission is to help you harness the power of live chat technology to recreate humanlike interactions online. Just like the customer service that shoppers get in person, it’s now possible to provide that same level of human to human engagement all across your e-commerce website.
Directly message online shoppers to learn about their needs
People want clear guidance on where to find answers to the questions they have. Our live chat software enables you to take questions and give answers all in real-time so that you can direct shoppers to the most valuable points of conversion.
Engage in humanlike dialogue to maximize purchase value
When people have real conversations with customer support team members, they get the information they need to help them feel comfortable with making a purchase. Use our chat software to form those personalized connections and assure buyers they can add more to their shopping carts with full peace of mind.
Be upfront, honest, and transparent to grow trust & conversions
A true humanlike experience means admitting when you don’t know an answer, but that you’ll take time to find it. That’s one of the main values of our live chat software. You can be human, and build up that trust so that when people are ready to buy, they have all the information they need to finalize their purchase.
Simplify your customer service and reallocate resources
Live chat software helps your customer service team. Real-time engagement allows you to answer questions immediately and reduce the backlog of pressing needs. That means you can free up time and resources for your team and earn more value per team member.
Access fully customizable live chat support software
Our live chat software for your website blends in perfectly with your brand and seamlessly integrates with your existing tech stack. Let us help you make your customer service team more efficient by providing customers with a personalized online shopping experience, while you sit back and enjoy the benefits of higher conversion rates.
Enhance your customer experience with live chat support software
Kindly is a revolutionary full-service live chat support software for your website that handles live chat sessions. We use technology that enables your team to create humanlike experiences for online shoppers in real-time. This service helps you establish a trusted and credible identity for your brand that encourages more online shoppers to become your loyal customers.
Handle more customer requests simultaneously
Provide real-time support to multiple shoppers and deliver better customer service.
Leverage support tickets and tracking
Create structured tracking systems by documenting the status of customer enquiries.
Assign complex questions to humans
Send people who require additional support to the live chat for real-time consultations.
Cross-team collaboration
Add internal notes on tickets to keep every team member up to speed on the status of each customer enquiry.
Create a seamless and personalized one to one dialogue with your online customers
Our mission is to recreate the personalized in-store shopping experience by blending technology with humanlike dialogue and engagement.
We help you build invaluable shopping experiences with your customers with one-to-one conversations that help you build trust, answer their questions, and guide them towards the right purchase.
Some of our chatbot customers
What our customers are saying
"We decided on Kindly because the company has high expertise in the field and many exciting customer case studies and success stories."