Privacy policy

Sist oppdatert01.04.20

This policy regulates the chatbot platform Kindly – an automated chat service. The service is delivered by the Norwegian company Convertelligence AS.

What data do we collect?

To allow our users to log in and recover their password, and for administrators to provide customer support and account maintenance we collect the following data:

  • Email and password
  • First name and last name
  • Profile image (optional)

The personal data collected depends on which features are enabled and configured by platform users.

Microsoft Teams Integration

To simplify setup of publishing a Kindly bot on Teams we use information about the user, teams and app catalog. This enables us to:

  • Verify that the user is authorized to set up the integration.
  • Install the Kindly app in a team on Microsoft Teams.

We collect information via the users access token provided by Microsoft, such as name, email address and locale.

How is the data used?

We use the information you provide in your chat logs in an aggregated and anonymized manner to improve the chatbot through machine learning technology. Such information may be processed in the United States (by Privacy Shield-certified data processors). You may read more about our machine learning technology and how we process aggregated data here. Personal data is and will never be sold or brokered in any way to third parties, though we may on occasion share or provide your personal data when we are required to do so by law.

Our customers, who have incorporated the chatbot function to their websites, may process personal data about you in accordance with their own privacy policies. Please consult the privacy policy link on the website you are currently visiting for further information about how they process your personal data.