Kindly
  • Improved visitor experiences
    Offer your visitors an engaging and memorable online experience
    Drive more sales
    Guide your visitors through the buying journey
    Optimize for conversions
    Turn visitors into repeat buyers of products and services
    Enhanced customer support
    Provide 24/7 customer support and enhance website customer experience
    Collaborative approach
    We help you identify conversions drivers and how to expand user experience
  • Live Chat Support
    Maximizing real-time customer engagement
    Chatbot
    Delivering automated support and 24/7 service
    Virtual Shopping Assistant
    Fuel your e-commerce business growth
    Conversion Optimization
    Create value in every opportunity and grow revenue
    Cart Abandonment
    Convert shopping intent into sales and revenue
    Integrations
    Seamlessly integrate with your software stack
  • Blog
    Industry trends, product updates, and strategic insights
    Case studies
    How we’ve helped our clients boost growth and satisfaction
    Guides
    Detailed insight into generating growth with conversational commerce
    Documentation
    Learn how easy it is to implement and use Kindly
    Careers & people
    Meet our people and explore job opportunities at Kindly
  • Data Security and Storage

    Last updated • 29.06.2022

    We take privacy and data security seriously

    We take certain steps to ensure that both your data and your customers’ data is in safe hands.

    Privacy is our responsibility

    The nature of chatbots often involves sensitive data being transmitted through the pipeline. Kindly takes the security of personal data seriously, and we have composed the architecture of the service with this responsibility in mind.

    GDPR compliance

    In addition to ensuring that our third-party services adhere to GDPR compliance, we also offer compliance to our clients, so that they can in turn protect their end users' privacy. This is achieved through the following functionalities:

    • Automatic anonymisation
    • Auto-deletion of chatlogs after a specified time
    • End users can choose to delete logs via the chat bubble
    • End users can download their conversations

    Data storage

    All data is stored within the EU at data centers that have achieved ISO 27001 compliance, which is one of the most widely recognised and accepted independent security standards.

    Backup and recovery

    The databases for platform content and chat messages use point-in-time-recovery backup (PITR). This means that the databases are continuously backed up every few seconds, and if a crisis occurs they can be rolled back to a selected previous point in time.

    Manage your team’s data access

    Kindly lets you easily manage your team and their access level through 'roles', which can be given to those in the organisation that work with chatbots.

    Assigning roles makes it much easier to control the level of access each user has to your customer data.