Policies and legal documents

There are a few legal documents that are central to life at Kindly. They contain important information and guidelines for us, our customers, our prospects, our partners, and everyone who visits our website. To make it easy to find the information you’re looking for, we’ve assembled them all here one one page.

Privacy policy (for customers)

This policy regulates the chatbot platform Kindly – an automated chat service. The service is delivered by the Norwegian company Kindly AS.

What data do we collect?

To allow our users to log in and recover their password, and for administrators to provide customer support and account maintenance we collect the following data:

  • Email and password
  • First name and last name
  • Profile picture (optional)

The personal data collected depends on which features are enabled and configured by platform users.

How is the data used?

Personal data is and will never be sold or brokered in any way to third parties, though we may on occasion share or provide your personal data when we are required to do so by law.

We use the information you provide in your chat logs in an aggregated and anonymized manner to improve the chatbot through machine learning technology.

Our customers, who have incorporated the chatbot function to their websites, may process personal data in accordance with their own privacy policies. Please consult the privacy policy link on the website you are currently visiting for further information about how they process your personal data.

You may read more about how we process aggregated data here.


If a bot is integrated any third party service, e.g. Microsoft Teams, it may process personal data in accordance with the privacy policy of that service provider. It is our customers responsibility to consult with the privacy policy of any third-party service.

To simplify setup of some integrations we may collect information via the users access token provided once authorized by the user, this may include: name, email address locale, and app information.