Kindly
  • Greet & Represent
    Establish direct contact as the first step to help
    Guide
    Support purchase decisions and create the best deal
    Convert & Scale
    Add more value to complete every possible purchase
    Care & Support
    Adequate self-service or personal support for all needs
    Collaborate
    We’re always delivering the best solutions
  • Virtual Shopping Assistant
    Fuel your e-commerce business growth
    Chatbot
    Delivering automated support and 24/7 service
    Conversion Optimization
    Create value in every opportunity and grow revenue
    Live Chat
    Maximizing real-time customer engagement
    Cart Abandonment
    Convert shopping intent into sales and revenue
  • Blog
    Industry trends, product updates, and strategic insights
    Customer stories
    How we’ve helped our clients boost growth and satisfaction
    Guides
    Detailed insight into generating growth with conversational commerce
    Documentation
    Learn how easy it is to implement and use Kindly
    For Partners
    How you can benefit from our partnership program
  • Privacy policy (for customers)

    Last updated • 29.06.2022

    This policy regulates the chatbot platform Kindly – an automated chat service. The service is delivered by the Norwegian company Kindly AS.

    What data do we collect?

    To allow our users to log in and recover their password, and for administrators to provide customer support and account maintenance we collect the following data:

    • Email and password
    • First name and last name
    • Profile picture (optional)

    The personal data collected depends on which features are enabled and configured by platform users.

    How is the data used?

    Personal data is and will never be sold or brokered in any way to third parties, though we may on occasion share or provide your personal data when we are required to do so by law.

    We use the information you provide in your chat logs in an aggregated and anonymized manner to improve the chatbot through machine learning technology.

    Our customers, who have incorporated the chatbot function to their websites, may process personal data in accordance with their own privacy policies. Please consult the privacy policy link on the website you are currently visiting for further information about how they process your personal data.

    You may read more about how we process aggregated data here.

    Integrations

    If a bot is integrated any third party service, e.g. Microsoft Teams, it may process personal data in accordance with the privacy policy of that service provider. It is our customers responsibility to consult with the privacy policy of any third-party service.

    To simplify setup of some integrations we may collect information via the users access token provided once authorized by the user, this may include: name, email address locale, and app information.