Drive conversions with conversational commerce

Your destination for free in-depth guides that include chatbot and shopping assistant best practices, tips & tricks to improve conversational commerce, and insights that help grow online shopping revenue.

The Ultimate Guide to E-Commerce KPIs

You’ve got your e-commerce site up and running. You’re building a brand that will resonate with your audience in order to scale growth to new heights. You feel like you’ve done everything right to get your business off the ground. Now, you need to understand how to take your early wins and translate them into a roadmap to build your long-term growth strategy. That means you need to understand the core KPIs that help you measure the effectiveness of your website, communications, and customer support tactics.

Why Virtual Shopping Assistants Bring More Value to Online Retailers Than Ever Before

By 2040, 95% of purchases will happen on e-commerce platforms. But with greater popularity, comes greater expectations. Customers have more online shopping options than ever to choose from, meaning e-commerce brands that want to earn their business need to create an experience that sets them apart. To achieve that, many are taking inspiration from their brick-and-mortar counterparts and looking to create a customer service experience that stands out.

A Comprehensive Guide to Website Conversion Rate Optimization

You’ve probably heard the buzz around the concept of website conversion optimization, but now you’re wondering what role does optimization play in your conversational growth strategy? Well...a whole lot!

What is a Chatbot and Why Should You Care?

Throughout 2020, usage of chatbots for brands and consumers to communicate increased [by 92% over 2019]( Much of that growth must be attributed to the realities of living with the COVID-19 pandemic, which confined millions of people to their homes and forced thousands of purchases and shopping experiences to remain strictly online.

Sell more. Improve customer care. Reduce costs.

Kindly’s Virtual Shopping Assistant platform transforms any website encounter into a first-class customer experience that keeps them coming back for more.