Drive conversions with conversational commerce
Your destination for free in-depth guides that include chatbot and shopping assistant best practices, tips & tricks to improve conversational commerce, and insights that help grow online shopping revenue.
What is a Chatbot and Why Should You Care?
Throughout 2020, usage of chatbots for brands and consumers to communicate increased [by 92% over 2019](https://startupbonsai.com/chatbot-statistics/). Much of that growth must be attributed to the realities of living with the COVID-19 pandemic, which confined millions of people to their homes and forced thousands of purchases and shopping experiences to remain strictly online.
Why Virtual Shopping Assistants Bring More Value to Online Retailers Than Ever Before
By 2040, 95% of purchases will happen on e-commerce platforms. But with greater popularity, comes greater expectations. Customers have more online shopping options than ever to choose from, meaning e-commerce brands that want to earn their business need to create an experience that sets them apart. To achieve that, many are taking inspiration from their brick-and-mortar counterparts and looking to create a customer service experience that stands out.
Boost sales and improve service with conversational commerce
Our user-friendly conversational commerce platform and powerful conversion tools transform any encounter, using any channel and at any stage of the buying journey into a first-class experience to enhance value and increase customer loyalty and brand affinity.