Drive conversions with conversational commerce
Your destination for free in-depth guides that include chatbot and shopping assistant best practices, tips & tricks to improve conversational commerce, and insights that help grow online shopping revenue.
The Ultimate Guide to E-Commerce KPIs
You’ve got your e-commerce site up and running. You’re building a brand that will resonate with your audience in order to scale growth to new heights. You feel like you’ve done everything right to get your business off the ground. Now, you need to understand how to take your early wins and translate them into a roadmap to build your long-term growth strategy. That means you need to understand the core KPIs that help you measure the effectiveness of your website, communications, and customer support tactics.
Why Virtual Shopping Assistants Bring More Value to Online Retailers Than Ever Before
By 2040, 95% of purchases will happen on e-commerce platforms. But with greater popularity, comes greater expectations. Customers have more online shopping options than ever to choose from, meaning e-commerce brands that want to earn their business need to create an experience that sets them apart. To achieve that, many are taking inspiration from their brick-and-mortar counterparts and looking to create a customer service experience that stands out.
How do AI chatbots work and why you should consider them
Keen to learn about the differences between rule-based and AI chatbots, and why AI chatbots are an extremely valuable tool to power your customer experience? Read our guide to learn how AI chatbots can help you to sell more, reduce costs and improve customer care.
Conversational Commerce Use Cases & Examples
With concrete numbers to back up how it benefits both e-commerce companies and their customers, conversational commerce isn’t just about periodically tweaking the customer experience; it’s bringing in an entirely new era of e-commerce customer experience that’s here to stay for the long haul. Get the full scoop here!
What is a Chatbot and Why Should You Care?
Throughout 2020, usage of chatbots for brands and consumers to communicate increased. Much of that growth must be attributed to the realities of living with the COVID-19 pandemic, which confined millions of people to their homes and forced thousands of purchases and shopping experiences to remain strictly online.